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Emergency call system failures in new Mercedes-Benz models

Mercedes-Benz USA has issued a recall for 234,862 vehicles from model years 2017-2022 due to a SIM card error that causes software problems with the emergency communication system (eCall).

A disabled eCall function prevents vehicle operators and occupants from contacting essential agencies after an accident. A delay in emergency response may lead to serious consequences such as injury or death.

Affected MBUSA products

According to the National Highway Traffic Safety Administration, there are 137 products in the Mercedes-Benz USA recall report, including but not limited to the following models:

  • A-Class
  • C-Class
  • E-Class
  • G-Class
  • S-Class
  • SL-Class

The full list of recalled products is available on the NHTSA website. Owners of affected vehicle models should receive recall notification letters by mail after July 19, 2022.

Next Steps for Owners

Whenever you have a component failure or faulty accessory, your vehicle’s manufacturer will opt for one of three remedy options. They can repair your vehicle to bring the damaged part up to code standards, or they can replace the affected part. If neither of those options fixes the issue, they can offer a refund or subtract depreciation costs. If you receive a notification from Mercedes-Benz about your car’s eCall system recall, you can contact MBUSA customer service, or visit your local dealership at no cost to you. A technician will explain the issue, answer your questions and offer the necessary services to repair your vehicle.

When you spend your hard-earned money on a luxury brand vehicle, you deserve a quality product and quality service. To ensure your car remains in optimal condition, it is important to address manufacturing issues as soon as possible.